Our company is located in Thailand and your order will be shipped by airmail but don’t worry, all our products are carefully packed and protected to avoid any damage during shipment. In case of any question, please feel free to send us an email in English or French.
We sell our articles only on our online store but know that it is possible to contact us by email at least two weeks before your passage in Thailand the time necessary to manufacture your cushions, mattresses or tatamis and to dispatch them to you at your hotel before your arrival. Know that in this case we will send you by email a price clearly lower than the prices posted on our store not having the expenses of delivery to the international to include in the price of the ordered articles.
You can place an order on our website for the following countries : France (metropolitan), Monaco, Great Britain, Finland, Austria, Hungary, Greece, Luxembourg, Portugal, Switzerland, Belgium, Germany, Denmark, Netherlands, Italy, Ireland, Sweden, Spain, Martinique*, Guadeloupe*, La Reunion*, Madagascar*, Mayotte*, Guyana*, French Polynesia*, Hong Kong, Singapore, Taiwan, Japan, Malaysia, South Korea, United Arab Emirates, Oman, USA and Canada. You can also get in touch with us by email to ask for a quotation including delivery fees for another country.
*Unfortunately the freight rates force us to suspend the orders for the DOM-TOM for an undetermined period.
We accept four methods of payment to pay your order. By free bank transfer "SEPA" available in Europe; By bank transfer "SWIFT" available outside the European Union; By credit card available in Europe for all the products of the category "Well-being"; By Paypal available in Europe (except Belgium), USA, Canada, United Arab Emirates, Oman for all the products of the category "Well-being" and available in Hong Kong, Singapore, Taiwan, Malaysia, Japan and South Korea for all the products of the store.
Paypal transaction fees being expensive and exchanges rates low, we do not want to use this payment method with carts containing cushions, mattresses or Thai tatamis. The Paypal payment method will be offered for carts containing only items in the "Well-being" category.
We use two services of the Thai post office to send the packages.
- e-Packet : By air, delivery time about 21 days
- In't Parcel Air : By air, delivery time 21 to 30 days
Delivery fees and carriers vary according to 5 zones
Zone 1 : France (metropolitan), Monaco, Switzerland, Belgium, Germany, Denmark, Netherlands, Italy, Ireland, Sweden, Spain, Great Britain, Finland, Austria, Hungary, Greece.
- e-Packet, packages up to 2 kilos, from 5€ to 20€.
-In't Parcel Air, packages over 2 kilos, delivery included in the sale price.
Zone 2 : Luxembourg, Portugal.
- e-Packet, packages up to 2 kilos, from 7€ to 30€.
- In't Parcel Air, packages over 2 kilos, 10€ per 6 kilos.
Zone 3 : Martinique, Guadeloupe, La Reunion, Madagascar, Mayotte, Guyana, French Polynesia.
Unfortunately the freight rates force us to suspend the orders for the DOM-TOM for an undetermined period.
Zone 4 : Hong Kong, Singapore, Taiwan, Japan, Malaysia, South Korea, United Arab Emirates, Oman.
- e-Packet, packages up to 2 kilos, 5€.
-In't Parcel Air, packages over 2 kilos, delivery included in the sale price.
Zone 5 : Canada, USA.
- e-Packet, packages up to 2 kilos, from 10€ to 20€.
- In't Parcel Air, packages over 2 kilos, from 25€ to 50€ for 6 kilos (12 kg maximum in USA).
All our orders are sent with a follow-up of the parcel and against signature of the customer with the reception of the parcel.