Questions & Answers

Our company is located in Thailand and your order will be shipped by airmail but don’t worry, all our products are carefully packed and protected to avoid any damage during shipment. In case of any question, please feel free to send us an email in English or French.

We sell our articles only on our online store but know that it is possible to contact us by email at least two weeks before your passage in Thailand the time necessary to manufacture your cushions, mattresses or tatamis and to dispatch them to you at your hotel before your arrival. Know that in this case we will send you by email a price clearly lower than the prices posted on our store not having the expenses of delivery to the international to include in the price of the ordered articles.

You can place an order on our website for the following countries : France (metropolitan), Monaco, Great Britain, Finland, Austria, Hungary, Greece, Luxembourg, Portugal, Switzerland, Belgium, Germany, Denmark, Netherlands, Italy, Ireland, Sweden, Spain, Martinique*, Guadeloupe*, La Reunion*, Madagascar*, Mayotte*, Guyana*, French Polynesia*, Hong Kong, Singapore, Taiwan, Japan, Malaysia, South Korea, United Arab Emirates, Oman, USA and Canada. You can also get in touch with us by email to ask for a quotation including delivery fees for another country.

*Unfortunately the freight rates force us to suspend the orders for the DOM-TOM for an undetermined period.

We accept four methods of payment to pay your order. By free bank transfer "SEPA" available in Europe; By bank transfer "SWIFT" available outside the European Union; By credit card available in Europe for all the products of the category "Well-being"; By Paypal available in Europe (except Belgium), USA, Canada, United Arab Emirates, Oman for all the products of the category "Well-being" and available in Hong Kong, Singapore, Taiwan, Malaysia, Japan and South Korea for all the products of the store.

Paypal transaction fees being expensive and exchanges rates low, we do not want to use this payment method with carts containing cushions, mattresses or Thai tatamis. The Paypal payment method will be offered for carts containing only items in the "Well-being" category.

We use two services of the Thai post office to send the packages.

• - e-Packet : By air, delivery time about 21 days

• - In't Parcel Air : By air, delivery time 21 to 30 days

Delivery fees and carriers vary according to 5 zones

Zone 1 : France (metropolitan), Monaco, Switzerland, Belgium, Germany, Denmark, Netherlands, Italy, Ireland, Sweden, Spain, Great Britain, Finland, Austria, Hungary, Greece.

• - e-Packet, packages up to 2 kilos, from 5€ to 20€.

• -In't Parcel Air, packages over 2 kilos, delivery included in the sale price.

Zone 2 : Luxembourg, Portugal.

• - e-Packet, packages up to 2 kilos, from 7€ to 30€.

• - In't Parcel Air, packages over 2 kilos, 10€ per 6 kilos.

Zone 3 : Martinique, Guadeloupe, La Reunion, Madagascar, Mayotte, Guyana, French Polynesia.

Unfortunately the freight rates force us to suspend the orders for the DOM-TOM for an undetermined period.

Zone 4 : Hong Kong, Singapore, Taiwan, Japan, Malaysia, South Korea, United Arab Emirates, Oman.

Zone 5 : Canada, USA.

The size of the package for sending a cushion by Thai post is 59 cm long, 49 cm deep and 46 cm high which corresponds to 1 Thai cushion 3 parts, or about 6 kg. If you order several Thai cushions then you will receive several packages at your home.

Immediately after sending your order you will find in your customer account a tracking number of your package, this number is in the "Order history and details" click on "details" in the line of your order. At the bottom of the "Order Details" page that opens you will find your tracking number.

You will be able to follow your parcel from this moment on the website of the Thai post office by clicking on this link : Post office

Nothing could be easier !

- Go to the Thai post office website by clicking on this link : Post office

- Choose the language you want at the top of the page

- Enter your tracking number

- Click on "Search".

That's it ! You have all the details of the follow-up of your order.

We track all our packages daily and we inform each customer by email when the package arrives in the recipient's country so that they can take the necessary measures for receiving. However if you encounter difficulties with your order, we invite you in this case to contact us by email or directly on the online chat set up on our store and we will answer you as soon as you contact.

If you are in Thailand and you want to buy Thai cushions, mattresses or tatami but you don't have the time to take care of them, we can deliver your cushions directly to your hotel.

Send us an email at least two weeks before your arrival indicating the items you want, the quantities, the name and address of your hotel and the desired delivery date. We will send you as soon as possible a quote in Thai Bath / Euro.

The rate will be lower than the prices displayed on our store not having the international delivery charges to be included in the price of the ordered articles.

Your order will be delivered to your hotel by a carrier of our choice depending on the distance and delivery time. In case of absence your order will be available at the reception of your hotel before your arrival.

Conditions :

- The minimum order must be equal or superior to 2 000 THB (about 55€), excluding delivery fees to your hotel.

- The delivery by the carrier will be charged according to the weight of the ordered items.

- The order must be paid in full after acceptance of quotation.

Despite the difficult situation we are going through, we continue our activity but it is possible that some parcels are delivered late with the postal services. We regret these inconveniences but unfortunately we cannot intervene in case of delay.

Countries without delivery restrictions as of October 28, 2022 :

France (metropolitan), Switzerland, Belgium, Monaco, Germany, Luxembourg, Finland, Denmark, Austria, Sweden, Netherlands, Hungary, Portugal, Spain, Greece, Great Britain, Ireland, Italy,Hong Kong, Singapore, Taiwan, Japan, Malaysia, South Korea, United Arab Emirates, Oman, USA, Canada.

Countries with delivery restrictions as of October 28, 2022 :

Martinique, Guadeloupe, La Reunion, Madagascar, Mayotte, French Guiana, French Polynesia. Unfortunately the freight rates force us to suspend the orders for the DOM-TOM for an undetermined period.

It is indeed possible to make yourself a customised Thai cushion and with the fabric of your choice but be aware that we have restrictions about the sizes to respect for delivery. We invite you to contact us by email and we will send you a quote that you will have to return signed after acceptance.

The cushion is filled with Kapok (Asian cotton) compressed inside to keep it firm. During the transport, which lasts from 2 to 4 weeks, the cushion is badly handled in its packaging by the different transporters. During this stage it is possible that some kapok dust may slightly cross the fabric, you just have to brush the cushion with a soft brush to remove this dust which will disappear easily and will not leave any stain on the fabric.

The values below are given as an indication.

- Thai Meditation Cushion : 0,700 kg

- Thai neck cushion : 0,300 kg

- Rectangular Thai cushion : 0,400 kg

- Giant Thai back cushion "Bones" : 1,3 kg

- Thai Triangle Cushion : 2,7 kg

- Thai Triangle Cushion 1 part : 3,6 kg

- Thai Triangle Cushion 2 parts : 4,6 kg

- Thai Triangle Cushion 3 parts : 5,2 kg

- Thai Roll-up Standard Mattress : 2,8 kg

- Thai Roll-up Medium Mattress : 4,5 kg

- Thai Roll-up King Size Mattress : 5,5 kg

- Thai Mattress 4 parts : 5 kg

- Standard Thai Tatami : 2,8 kg

- Medium Thai Tatami : 3,8 kg

- Thai Meditation Tatami 3 parts : 1,2 kg

- Japanese Style 7 parts Tatami width 60cm : 4,5 kg

- Japanese Style 7 parts Tatami width 88cm : 8 kg

- Japanese Style Tatami 4 parts : 6,3 kg

- Thai Roll-up Mat Size S : 1,2 kg

- Thai Roll-up Mat Size M : 1,6 kg