Our company is located in Thailand and your order will be shipped by airmail but don’t worry, all our products are carefully packed and protected to avoid any damage during shipment. In case of any question, please feel free to send us an email in English or French.
We sell our articles only on our online store but know that it is possible to contact us by email at least two weeks before your passage in Thailand the time necessary to manufacture your cushions, mattresses or tatamis and to dispatch them to you at your hotel before your arrival. Know that in this case we will send you by email a price clearly lower than the prices posted on our store not having the expenses of delivery to the international to include in the price of the ordered articles.
You can place an order on our website for the following countries : France (metropolitan), Monaco, Great Britain, Finland, Austria, Hungary, Greece, Luxembourg, Portugal, Switzerland, Belgium, Germany, Denmark, Netherlands, Italy, Ireland, Sweden, Spain, Martinique*, Guadeloupe*, La Reunion*, Madagascar*, Mayotte*, Guyana* and French Polynesia*. You can also get in touch with us by email to ask for a quotation including delivery fees for another country.
*Unfortunately the freight rates force us to suspend the orders for the DOM-TOM for an undetermined period.
The main payment method available on our store to pay your order is the SEPA bank transfer (Single Euro Payments Area) free of charge in the European zone. An email will be sent to you with all the necessary information to make your SEPA transfer after validation of your order. We also propose the payment of your order with Paypal, however this method of payment will be proposed for carts containing only items in the category "Well-being" and delivered in the following countries : France, Monaco, Luxembourg, Germany and Italy. We do not accept the method of payment by Paypal for cushions, mattresses and Thai tatami.
Paypal transaction fees being expensive and exchanges rates low, we do not want to use this payment method with carts containing cushions, mattresses or Thai tatamis. The Paypal payment method will be offered for carts containing only items in the "Well-being" category and delivered to the following countries: France, Monaco, Luxembourg, Germany and Italy.
We use two services of the Thai post office to send the packages.
- e-Packet : By air, delivery time about 21 days
- In't Parcel Air : By air, delivery time 21 to 30 days
Delivery fees and carriers vary according to 3 zones
Zone 1 : France (metropolitan), Monaco, Switzerland, Belgium, Germany, Denmark, Netherlands, Italy, Ireland, Sweden, Spain, Great Britain, Finland, Austria, Hungary, Greece.
- e-Packet, packages up to 2 kilos, from 5€ to 20€.
-In't Parcel Air, packages over 2 kilos, delivery included in the sale price.
Zone 2 : Luxembourg, Portugal.
- e-Packet, parcels up to 2 kilos, from 7€ to 30€.
- In't Parcel Air, packages over 2 kilos, 10€ per 6 kilos.
Zone 3 : Martinique, Guadeloupe, La Reunion, Madagascar, Mayotte, Guyana, French Polynesia.
Unfortunately the freight rates force us to suspend the orders for the DOM-TOM for an undetermined period.
All our orders are sent with a follow-up of the parcel and against signature of the customer with the reception of the parcel.
The size of the package for sending a cushion by Thai post is 59 cm long, 49 cm deep and 46 cm high which corresponds to 1 Thai cushion 3 parts, or about 6 kg. If you order several Thai cushions then you will receive several packages at your home.
Immediately after sending your order you will find in your customer account a tracking number of your package, this number is in the "Order history and details" click on "details" in the line of your order. At the bottom of the "Order Details" page that opens you will find your tracking number.
You will be able to follow your parcel from this moment on the website of the Thai post office by clicking on this link : Post office
Nothing could be easier !
- Go to the Thai post office website by clicking on this link : Post office
- Choose the language you want at the top of the page
- Enter your tracking number
- Click on "Search".
That's it ! You have all the details of the follow-up of your order.
