Where is your company located?
Our company is located in Thailand and your order will be shipped by airmail but don’t worry, all our products are carefully packed and protected to avoid any damage during shipment. In case of any question, please feel free to send us an email in English or French.
Do you have a store in town?
We sell our articles only on our online store.
What countries do you deliver?
You can place an order on our website for the following countries : France (metropolitan)*, Monaco, Great Britain, Finland, Austria, Hungary, Slovenia, Estonia, Poland, Romania, Greece, Luxembourg, Portugal, Switzerland, Belgium, Germany, Denmark, Netherlands, Italy, Ireland, Sweden and Spain. You can also get in touch with us by email to ask for a quotation including delivery fees for another country.
*Unfortunately the freight rates force us to suspend the orders for the DOM-TOM for an undetermined period.
How do I pay my order?
You can pay for your order in Europe by free bank transfer "SEPA" and by card available for all the products of the category "Well-being".
Why can't I pay my order by card?
The exchange rate with the payment by card being too low, we do not want to use this mode of payment for tatamis, mattresses and cushions (excluding neck and rectangular cushions). The payment method will be only by bank transfer for these products.
What are the delivery methods, fees and delays?
We invite you to consult the page «Delivery method & times».
How can I track my order?
Immediately after sending your order you will find in your customer account a tracking number of your package, this number is in the «Order history and details» click on «details» in the line of your order. At the bottom of the «Order Details» page that opens you will find your tracking number.
How do I use the tracking number on the post office website?
- Go to the Thai post office website by clicking on this link : Post office
- Choose the language you want at the top of the page
- Enter your tracking number
- Click on «Search»
I placed an order on your shop but I have not received it yet! Is this normal?
We track all our packages daily and we inform each customer by email when the package arrives in the recipient's country so that they can take the necessary measures for receiving. However if you encounter difficulties with your order, we invite you in this case to contact us by email or directly on the online chat set up on our store and we will answer you as soon as you contact.
During the Covid-19 health crisis, do you continue to deliver your items?
We do not have any more delays in delivery but unfortunately the excessive freight rates force us to suspend orders for the DOM-TOM for an indefinite period.
My cushion that I received has a white deposit like dust, is this normal?
The cushion is filled with Kapok (Asian cotton) compressed inside to keep it firm. During the transport, which lasts from 2 to 4 weeks, the cushion is badly handled in its packaging by the different transporters. During this stage it is possible that some kapok dust may slightly cross the fabric, you just have to brush the cushion with a soft brush to remove this dust which will disappear easily and will not leave any stain on the fabric.