The applicable law regarding those conditions of sale is the Thai law.
The general conditions of sales are accepted between : On the one side the company LENOSPHERE N°119/16 Khaii Luang road Banpong - Ratchaburi 70110 THAILAND, authorization number : 7000367000038 called “LENOSPHERE” and its website «coussinthailandais.com». And on the other side, the private individuals who would like to buy on the web site «coussinthailandais.com» which can be used on the following link : https://www.coussinthailandais.com/ and hereafter named “the customer”.
The following conditions govern the sale of any product shown on the «coussinthailandais.com» website by the LENOSPHERE company. The co-contracting parties agree that their relationships will be exclusively governed by the following contract, excluding any other condition. Any order placed properly on the «coussinthailandais.com» website implies the complete acceptance without any reservation of the hereafter general conditions of sales, and possibly of the specific conditions to one or many products or orders.
1. PURPOSE OF THE CONTRACT
1.1 The following conditions seek to define the parties’ obligation and the different steps of the order procedure.
2. PRODUCTS
2.1. The photos on the website are not contractual, the patterns and colors of the delivered products can slightly vary.
2.2. All handcrafted products may vary in design, color, size and weight.
3. IF A PLACED ORDER CONCERNS A PRODUCT WHICH BECAME OUT OF STOCK
3.1. The products visible on the website will be available until stocks are exhausted or are no longer made. As a result, the LENOSPHERE company does not guarantee in any case the availability of products offered on the website during a given period. Any claim from clients about the order or the delivery of no longer available goods will be considered as clearly unfounded.
3.2. In case of a stock out, the LENOSPHERE company will exchange the product or refund the customer of the amount of the product. In both cases, LENOSPHERE will inform by email the customer who would have placed an order of a non longer available product.
4. PRODUCT PRICING AND DELIVERY
4.1. Prices are presented in euros (€) and are displayed without including taxes. Customs duties and taxes are likely to be due. It is in the customer's responsibility to pay them and to obtain further information from the competent authorities on the duties and payable taxes. LENOSPHERE is not obligated to verify or inform the customer about applicable customs duties and taxes in their country.
4.2. In an effort to demonstrate environmental commitment and reduce the carbon footprint associated with transportation, LENOSPHERE reserves the right to combine multiple orders placed by the same customer within a short period into a single shipment, when technically possible. By accepting these terms and conditions of sale, the customer acknowledges and agrees to this eco-responsible approach.
4.3. The order will be shipped with tracking, and a tracking number will be provided. This number will be sent to the customer via email, allowing them to track the shipment on the thai post website or the postal service website of their delivery country.
4.4. Delivery is made with about 14 to 28 days by plane, after the departure of the goods from our warehouse, monitored by local post, notwithstanding any fortuitous event or force majeure that could delay the delivery independently of the will and diligence of the LENOSPHERE company. The extension of an agreed period does not provide the buyer the right to cancel the order and / or to demand compensation for possible damage.
4.5. The order will be delivered at the address mentioned in the order form. In case of absence during the delivery of a large parcel, the customer will then be able to pick the parcel up at the closest post office with an identity card. Depending on the country, if an exceeded period is reached, the local post office no longer keeps the parcel and it will become the property of Thailand Post. The LENOSPHERE will not be held responsible if the customer has not made every reasonable effort to retrieve the parcel within the deadline fixed by the local Post Office. All claims after that deadline will be automatically rejected.
4.6. In case of parcel’s interception at the customs officer, the customer must take responsibility to remove the blockage. LENOSPHERE has no obligation toward this procedure.
4.7. It is the sole responsibility of the customer to verify with the relevant authorities in their country that the ordered product complies with applicable regulations and is authorized for import. LENOSPHERE disclaims all liability in the event of refusal by customs authorities.
4.8. The LENOSPHERE will not be held responsible if the customer has incorrectly indicated or spelled the delivery address. If the delivery of the package by the carrier is not possible, it will become the property of Thailand Post.
4.9. Any package reported as delivered by the carrier but not received by the customer must be the subject of a claim by the customer to the carrier. LENOSPHERE will provide the customer with all the documents necessary for this procedure in order to obtain compensation for the loss.
4.10. In the event that a damaged package is received, the customer is required to clearly state this in writing on the carrier’s delivery receipt at the time of delivery. Additionally, the customer must provide photographic evidence of the package prior to opening, as well as images of any damaged items.
5. PAYMENT
5.1. Once the payment has been received by the E-transactions system, it will be considered as an irrevocable contract between the parties.
5.2. The payment will be made in euros (€).
5.3. LENOSPHERE company shall acknowledge receipt of the order as soon as it has been validated by an e-mail or any other means of communication.
6. CANCELLATION OF ORDER AND RETURN OF GOODS
6.1. The customer has the option to cancel their order before it is shipped. However, banking fees may be applied by the financial institution, which will remain the sole responsibility of the customer.
6.2. Once the order has been shipped, no cancellation or refund requests will be accepted.
6.3. Items that are custom-made or personalized cannot be exchanged or refunded.
6.4. After receipt of the order only for a defective product or a product not in conformity with the order the customer can ask to be reimbursed or for the product to be exchanged within 7 clear days of receipt of the reception date of one or many products and without penalty except from the return fees. The refund will take place upon restitution of the product and discovery of the defect.
6.5. The returned item(s) must be sent back to «LENOSPHERE» within the specified period, using tracked mail, along with proof of receipt and the order number. No return will be accepted without these elements.
7. PERSONAL INFORMATION
7.1. We place the highest importance on the confidentiality of our customers' information. All collected data is handled with the utmost confidentiality and is used solely for processing orders. No information is shared with third parties.