1. Introduction
The protection of your personal data is a priority for us. This privacy policy aims to inform you clearly and transparently about how we collect, use, store, and protect your data when you use our online store coussinthailandais.com.
2. Data Collected
No banking data is stored on our site, card payments are processed exclusively through Stripe©.
When you browse or make purchases on our site, we may collect the following data:
- Identification information: name, surname, email address, phone number.
- Delivery and billing information: postal address.
- Browsing data: IP address, device type, pages visited, cookies.
3. Use of Data
Your data is collected solely for the following purposes:
- Processing and shipping your orders.
- Managing your customer account.
- Providing after-sales service and responding to your requests.
- Sending promotional offers and newsletters, with your consent.
- Improving user experience and site security.
4. Data Sharing
We never sell your personal data.
5. Data Retention
- Order-related data is kept for the legally required retention period (10 years).
- Data related to your customer account is stored as long as your account is active.
- Browsing data (cookies) is stored for a maximum of 13 months.
6. Data Security
We implement all necessary technical and organizational measures (SSL encryption, restricted access, secure backups) to protect your data against unauthorized access, loss, or disclosure.
7. Your Rights
In accordance with data protection legislation (GDPR), you have the following rights:
- Right of access: know what data we hold about you.
- Right of rectification: correct your inaccurate information.
- Right to erasure ("right to be forgotten"): request the deletion of your personal data.
8. Deletion of Personal Data
You may request the deletion of your personal data at any time:
- By writing to us via our contact form.
⚠️ Some data may not be deleted immediately if necessary:
- To comply with our legal obligations.
- To resolve disputes or prevent fraud.
Once the legal retention periods have expired, your data will be permanently deleted or anonymized.
9. Cookies
Our site uses cookies to improve your user experience and to perform audience measurement. You may configure your preferences at any time in your browser settings.